Your questions, answered.
Need help getting a claim number from your insurance company? Wondering how much repairs will cost? See our FAQs below, or feel free to call us at (504) 888-0000 or email us at firstname.lastname@example.org
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
If my vehicle's frame is damaged, is it a total loss?
A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified when your car is done. If you have any questions regarding your car, or its status, feel free to call or e-mail your claims adjuster.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call your insurance agent.
Who do I pay my deductible to?
It will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your insurance agent.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa and MasterCard. Of course, cash and checks are always welcome.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash my car?
Recommendations and precautions in the first 30 days
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean, fresh water.
- Wash your vehicle in the shade.
Recommendations and precautions in the first 90 days
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Can I get an estimate over the phone?
Unfortunately, without being able to see the car, we can not give an accurate estimate. However, give us a call. We will be happy to schedule an appointment.
Why are you not on my insurance company list?
We may work WITH all insurance companies, but we work FOR you. We may not be on your insurance companies "list", but that does not mean you can't have us repair your vehicle. It's your car. it's your choice. Why not take it to the best in the business. You'll be 100% satisfied, we guarantee it.
Can I buy my own parts?
We have relationships with many dealers and distributors. We will work with you on where you would like to get parts from, but they have to be ordered and purchased through us for the repair.
Can I drop my car off after hours?
YES! For your convenience, we have a drop box located to the right of our overhang awning. Know that the parking lot is always well lit and video recording devices are always on.
How much will it cost to fix my car?
You need to bring your vehicle to us so that we can evaluate the current condition of the paint and determine the actual cost to paint it. It varies greatly.
What do I do if I have an estimate already?
Bring it in with you. This will be our starting point. Even if the insurance company misses a few things, we will assist you with the claim from there and make sure we get everything we need to get your car back to factory specifications.